Refund & Cancellation Policy

1. Overview

At ChiefEngineer.in, we aim to provide clear, high-quality digital products and engineering references. Because our templates are digital products delivered instantly, our refund policy is stricter than for physical goods — but we do stand behind our quality.

2. Digital products (templates)

Our templates (Excel, Word, PDF) are delivered as downloadable files immediately after successful payment. Because you receive the full product instantly:

• We cannot "return" the product — once downloaded, it remains in your possession.
• Refunds are evaluated case-by-case based on the criteria below.
• Free templates are not applicable for refunds (no payment was made).

3. When you're eligible for a refund

We will issue a full refund in the following cases:

4. When refunds are NOT available

• Change of mind after downloading the template.
• Already downloaded — once a file is downloaded, refund is typically not possible unless non-delivery / corruption applies.
• Lack of technical skills — e.g., you don't know how to use Excel formulas or Word templates.
• Compatibility issues — if the template needs a specific software version, please check before purchase.
• Expectation mismatch — templates are provided as-is with clear descriptions; minor design differences are not grounds for refund.
• Bulk purchases — multi-template packs are not eligible after access is granted.
• Refund requests after 7 days from purchase date.
• Abuse of refund policy — repeated refund requests will lead to account suspension.

5. How to request a refund

To request a refund, follow these steps:

1. Email us: [email protected]
2. Subject line: "Refund Request — Order #XXXXX"
3. Include:
   • Order ID (from your dashboard → Orders)
   • Registered email address
   • Purchase date
   • Reason for refund (with screenshot if applicable)
4. We'll respond within 2 business days with next steps.

6. Processing & timeline

Once your refund is approved:

• Approval: 2–3 business days after we verify your request.
• Refund initiated: Within 24 hours of approval.
• Credit back to source:
  • UPI / Cards / Net Banking: 5–7 business days
  • Wallets: 2–3 business days
  • Bank transfer (NEFT): 3–5 business days

Refunds are issued to the original payment method. If that's not possible, we'll arrange a bank transfer.

7. Order cancellation

• Before payment: Simply abandon checkout — no charge occurs.
• After payment but before download: Contact us immediately. If the download hasn't been accessed, we may cancel and refund within 24 hours.
• After download: Cancellation is not possible; refer to refund policy above.

8. B2B services refunds

Custom engineering services (design review, audits, facility engineering, retainer services) are governed by separate agreements. Refunds for services follow these general rules:

• Advance payment: Refundable in full if work has not started.
• Work in progress: Partial refund based on work completed.
• Completed deliverable: No refund after final delivery and acceptance.

Specific terms are outlined in each service proposal or contract.

9. Failed / duplicate payments

If your bank shows a charge but you did not receive a confirmation:

• First, wait 30 minutes — some payments clear with a delay.
• Check your Dashboard → Orders for the order status.
• If the payment is not reflected, email us with:
  • Transaction ID / UTR number
  • Screenshot of bank debit
  • Date and amount

We will investigate with the payment gateway and either deliver the product or refund — your choice.

10. Contact

For any questions about refunds or cancellations:

• Email: [email protected]
• Support: Dashboard → Support
• Contact form: Send a message

We usually respond within 24–48 business hours.